Client Satisfaction Survey
Agency - Client Satisfaction Survey: % Of Clients Who Reported The Services They Received Made a Difference
Current Value
91%
Definition
Story Behind the Curve
FY 2020 and FY 2021 due to the Coivd 19 pandamic Survey Results were mailed out which resulted in a lower return rate.
In 2022 we were able to implement a hybrid model of handing out surveys depending on client preference. Survey's were either handed out face to face, mailed or a phone call was made to complete the survey. As we come out of the pandemic and state mandates were lifted the way we were offereing services during the pandemic was able to change and we were able to offer services to clients the way they prefered. Services are happening in a bunch of community locations, face to face and telemedicine.
Partners
What Works
Case managers physically handing it to clients as opposed to mail outs.
Action Plan
All Team Leaders are engaging in a Turn the Curve exercise with their teams regarding the FY16 consumer satisfaction results. The information is being gathered and centralized as part of an agency wide initiative to improve outcomes.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.