Level II services must be provided by a registered nurse (RN), social worker, or paraprofessional under the direction and supervision of an RN. Level II consists of interaction with the family/client and others involved in the care of the client by telephone, in-person, or in writing. Level II activities include, but are not limited to, arranging for service delivery from CSHCS qualified providers, client advocacy, assisting with social, education or other support services, facilitating transitions, assisting clients moving into or out of a Medicaid Health Plan, and assisting with applications for the Children with Special Needs (CSN) Fund. In addition, these services must be substantial (greater that simple information sharing) and beyond the scope of base funding.