Business Office

Reporting: The ratio (%) of timely and accurate submission of required financial reporting

100.0%May 2022

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Notes on Methodology

The number of reports the DVHA Business Office is responsible for varies from week to week and month to month. The recurring reports used as factors of this KPI range from 15 to 45 depending on where the month falls within the quarter, and within the State Fiscal Year.

  • Gainwell Technologies
  • Change Healthcare
  • AHS Central Office
  • Department of Finance and Management
  • VT State Legislature
Story Behind the Curve

This performance measure is important because the Business Office (BO) reports regularly to its partners who use that reporting for a multitude of purposes.  It is imperative for those partners to receive their financial reports in a timely manner, and to be able to rely on their accuracy.

This measure is used to monitor the BO’s record for financial reporting.  DVHA’s commissioner and deputies have stressed financial transparency and mitigation of errors. Meeting our target of 100% requires these strategies be followed:

Financial Transparency

In order to make thoughtful and informed decisions by DVHA’s leadership, it is imperative that the Business Office is being honest and open about our performance, even when sub-par, so we are committed to meeting both internal and external reporting requirements in the most accurate manner possible. This means adapting methodology that will allow all necessary reviewers appropriate time to approve all reports.

Mitigate Errors

DVHA Business Office is committed to only reporting accurate information to the best of its ability. It continually improves internal processes to adapt to both the requirements of its partners, and the accuracy of its reporting. Additional internal reviews are regularly evaluated, added, and improved upon so that errors are avoided whenever possible.

Current data points indicate that the DVHA BO should focus on establishing consistency in its delivery of financial reporting and work to remove roadblocks such as vendor issues and the timing of external report needs and contract timing.

Narrative last updated: 11/17/2020


The DVHA BO is in the process of reviewing its internal reporting structure and rearranging the BO unit responsible for individual report tasks. Combining and reassigning reports based on the unit responsible in favor of efficient and logical organization is a focus of SFY 2021.

Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy