We are very pleased with our FY19 turnover rate of 15.5%!  We set an annual target of 15% internally believing it to be a healthy rate for recruiting new ideas, skills and overall staff diversity.

We ended the year with the 2^nd lowest turnover of all the DA/SSA’s, where the average was 27.71%.  The graph below provides a historical snapshot of how we have consistently outperform our peer group average.

The number one disclosed reason for departure continues to indicate the need for system-wide support in Mental Health wages.  

Historically, employees make a decision to stay or go within the first 12 months.  Despite continued efforts to “hire hard” FY19 saw 28.2% of employees depart in this time frame.  External factors contributed, namely the status of the labor market and unemployment reaching all-time lows.

Leadership Team

• Employee referral incentives have become our #1 hiring source
• Agency efforts in the following areas have had a positive impact:
• Wellness program
• Diversity efforts to create welcoming & inclusive environment
• Ability to give salary increases & bonuses
• Alternative work schedule pilot programs
• Paid clinical supervision
• Focus on employee engagement

• Track the impact on turnover due to the increased funding through ACT 82
• Implement new recruiting and retention strategies, which includes revisiting our mentor and internship programs to maximize their impact on retention
• Benchmarking against our peer group
• Employee surveys and transparency

• If we focus on retention, we will provide a higher quality of care that includes continuity to the community