Bureau of Vital Records and Health Statistics (BVRHS) will work to increase customer satisfaction to the FY 17 Target of 95% by achieving the following quarterly milestones:
Due to the increase in volume that the Bureau of Vital Records has seen due to the implementation of the Real ID driver’s license, the quality improvement initiatives that were planned for FY17 had to be postponed. The Bureau staff who would have been involved with implementing additional quality improvement initiatives have been redirected to assisting with customer service. Customer service is the number one goal of the bureau and all efforts are being made to continue to offer excellent customer service in the face of the large increase in customers.