Due to the increase in volume that the Bureau of Vital Records has seen
due to the implementation of the Real ID driver’s license, the quality
improvement initiatives that were planned for FY17 had to be postponed. The Bureau staff who would have been involved with implementing additional
quality improvement initiatives have been redirected to assisting with customer
service. Customer service is the number one goal of the bureau and all
efforts are being made to continue to offer excellent customer service in the
face of the large increase in customers.