Area Agencies on Aging (AAA) - Case Management and 1 more...less...

Older Americans Act

# of case management clients who report their unmet needs were addressed

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Story Behind the Curve
What Works
Action Plan
  • Ensure all case management staff are trained in person-centered planning and develop a person-centered plan with their clients. 
  • Explore a statewide acuity scale to allow for consistent prioritization of those in greatest need.
  • Explore different models and approaches around teaming and specialization.
  • Integrate case management work with health systems and healthcare payers to support business acumen (for example, the 2018 Care Navigator “shared care planning” tool that aging network providers are piloting in conjunction with health care providers).
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy