World Class Customer Service
W.2 - Agency uses consumer feedback to promote and inform quality improvement
Current Value
2.0
Definition
Story Behind the Curve
Agencies that use consumer feedback to inform quality efforts provide higher quality care and more effective services and treatment. Agencies provide evidence of quality improvement process that directly utilizes UCSS results in continuous quality improvement.
0 - Agency has no identified process for QI
1 - Agency has an identified process for QI related to consumer satisfaction surveys that includes board review
2 - Agency is able to document outcomes/results/actions that resulted from the QI process from reviewing satisfaction surveys as identified in criteria 1.
Partners
What Works
Strategy
Action Plan
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.