05/2025--The Mid-Ohio Food Bank database is down currently. They are hopeful they will be able to share data soon, but in the meantime the last data point was June 2024.

FreshTrak: Service

FreshTrak:Service (formerly PantryTrak) is a simple-to-use, cloud-based software designed to gather insights that will help you better serve your customers. By creating a streamlined customer intake process, partners are able to rely on a limited staff or volunteer base. The robust reporting tools are created specifically with agency partner and foodbank needs in mind. 

FreshTrak (formerly known as PantryTrak) is fully supported and owned by Feeding America. Through Feeding America's leadership, we are able to build on years of learnings from within the network and provide additional value by modernizing and more fully supporting the evolution of a no-cost option.

The decision and path forward has been vetted and endorsed by Feeding America leadership, the NAC, and the Connect Council, and with the following goals in mind:

• To meet network needs for timely neighbor insights by optimizing data and technology
• To ensure equitable access to tools and technology for all food banks and agencies in the network
• To support the evolution and integration of technology systems based on network needs and not profitability
• To optimize the use of financial resources by significantly reducing network costs of paying for service insights technology and accessing data, while adding value for the network

Low-income families that are food insecure. 

United Way in partnership with FreshTrak and 211

Food Pantries
-Eastside Community Ministry
-Bethel Community Center
-Christ's Table
-Salvation Army
-AIM Outreach

Hot Meal Programs
-Christ's Table
-TruLight Ministries
-Salvation Army
-Muskingum County Center for Seniors

Additional Assistance
-WIC (Women, Infants, and Children)
-Muskingum County Job & Family Services (SNAP)

Year 1 Summary: Fresh Track was implemented starting in 2023. Due to previous assessments it was noted that people were unable to get to their assigned food pantry due to their working hours, access to transportation, etc. To help increase access to food pantries, United Way implemented FreshTrak where people that are needing access to food pantries can go to one that is accessible to them by hours open, location, etc. New Households increased dramatically (please refer to Progress Tracker scorecards for data of households served and new households biannually.

Year 2 Summary: FreshTrak is going well. The process seems to be working better than having a pantry assign, people can go to the pantry that is convenient for them. They are seeing an increase in pantry usage which could be a cause of recent inflation and cost of food. Grace Pantry also started in 2024 offering non perishable items of people in need.