FY 2021 Raw Data: 0 rollbacks (0.00%)

Positive Factors

• eRA staff is knowledgeable and dedicated to ensuring the systems are available for users.
• eRA coordinates well with CIT (Center for Information Technology), who owns the network infrastructure. 
• eRA does extensive testing of all systems (hardware and software) to reduce the likelihood of a deployment rollback.
• eRA deployment request (DR) process and schedule reduces likelihood of a deployment rollback.

Negative Factors:

• Delays in onboarding contractor and Federal staff result in:
  • Coverage gaps -- the gap between the time staff leave and their position is backfilled.
  • Overburdened staff -- existing staff tasked with handling tasks assigned to staff who've left eRA.
  • Delays in projects -- not enough staff to handle the planned work.
• Aging infrastructure increases the likelihood a deployment will fail.
• Increased workload from the multiple audits eRA is part of that require SME to devote time to respond to Audit request
• Rollbacks can damage the eRA "Brand" that staff have worked hard to repair over the past several years.

CIT

Customer Impact Report: https://confluence.era.nih.gov...