Vulnerable populations served by DLBC providers are protected and treated with dignity
Average months for CMS recertification for long term survey team
Current Value
20.8
Definition
Measure Definition
This metric tracks the average time between recertification visits for long-term surveys for all time, which are primarily conducted in nursing homes. The data is sourced from two federal systems: Aspen and iQIES. Please note that iQIES is gradually replacing the Aspen system
Story Behind the Curve
Despite implementing several strategic adjustments, the current trend line lacks the necessary momentum due to persistent systemic challenges. We are experiencing a "friction" effect where incremental gains in operational efficiency are being offset by three primary factors: a documented need for enhanced technical writing training, the remaining administrative burden from the 2025 federal shutdown, and the learning curve associated with the transition to the iQIES platform.
While the team demonstrated measurable growth throughout 2025, the overall performance average has reached a plateau. Significant improvement in these metrics is unlikely to materialize until current surveyor staffing vacancies are filled and the proposed framework for managing recertifications is fully operational.
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