This question is derived from the Harvard Business Review, "The One Number You Need To Grow" (https://hbr.org/2003/12/the-one-number-you-need-to...). Respondents are asked this question using a Likert scale from 0 to 10 with the following resulting groupings of responses:

0 - 6 - "Detractors"

7 - 8 - "Passively Satisfied"

9 - 10 - "Promoters"

Vermont Care Partner Network Agencies first asked this question in the FY16 survey and are interested in "growing" the % of "Promoters" and decreasing the % of "Detractors".

In this graph, the BLUE represents the "Promoters" and the RED represents the "Detractors".

Total Responses:

FY16 - 2494

FY17 - 5229

FY18 - 3839

FY19 - 6870

FY20 - 6870 (-28.5%)

FY21 - 5576