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VCP Network Agency Unified Consumer Satisfaction Surveys and 1 more...

Vermont Care Partners

% I Received the Help I Needed

Current Value

89.8%

FY 2021

Definition

Comparison

Story Behind the Curve

We are interested in our clients’ perception of whether we provided the amount of service (or dose of service) that they believe they needed. Ratings of our services on this question are high. For instance, it is common for clients in crisis to believe a very high level and high frequency of service is needed when, in fact, less service would be more appropriate and possibly more effective in reducing the emergent nature of the crisis. Our goal is to work with our clients to communicate with them about what is expected and what is recommended to ensure that the client feels heard and well supported.

 

Total Responding to Question

FY14 - 4617

FY15 - 5293

FY16 - 6326

FY17 - 6002

FY18 - 6438

FY19 - 7240

FY20 - 4934 (-31.9%)

FY21 - 5697

What Works

We effectively utilize our limited resources to provide excellent community based care to those we support.

Strategy

Action Plan

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Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy