High staff turnover affects continuity of care, quality of care, and staff satisfaction.  Agencies can improve staff turnover by focusing on promoting staff retention.

0 - Agency turnover exceeds national turnover average for human services and provides turnover information to VCP annually

1 - Agency turnover is equal to or less than the national average but agency does not provide evidence of initiatives or strategies to promote staff retention

2 - In addition to requirements in 1, agency promotes staff retention by including the following activities:

• exit interviews
• stay interviews
• employee engagement surveys conducted annually

Staff promotion activities including staff appreciation, promotion of staff professional growth (career and developmental trainings), and provision of services and community activities for staff (e.g., wellness