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Local Management Boards and General Public Customer Service


Program Summary

The Governor’s Office for Children promotes the well-being of Maryland’s children, youth, and families through data-driven policies and collective action.

Our Commitment is to be:

  • Friendly and Courteous
  • Timely and Responsive
  • Accurate and Consistent
  • Accessible and Convenient
  • Truthful and Transparent


  1. We will collaborate effectively with external partners, stakeholders, State agencies and each other on activities promoting and supporting sound child and family policy.
  2. We will share relevant information with external partners and the public.
  3. We will provide useful and sufficient training and technical assistance to the Local Management Boards.

This Scorecard is a representation of these commitments and objectives and an effort to provide our partners and the public with an up-to-date assessment of our work. The Governor's Office for Children has agreed to track each of the Performance Measures in this Scorecard on an annual basis using Fiscal Year 2016 as a baseline. For users interested in more information, each Performance Measure also contains a "Data Discussion" narrative that describes how it is calculated.

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy