Connecting Youth in Carroll County (CCYSB FY19 and Beyond Annual)

Story Behind the Curve

In Carroll County, over 95% of youth graduate from high school.  However, there are approximately 1,500 youth living in Carroll who are not in school and not working.  These are youth who have a high school diploma but are unable to successfully remain employed or in a higher education setting.  Many have untreated mental health issues and or substance use disorder and often do not engage in treatment.  Barriers to treatment include a long waiting list, a shortage of psychiatric services, and a lack of reliable and or affordable transportation to providers.  Without proper mental health and substance use treatment, youth are not able to remain successfully employed.  In addition, prior to Connecting Youth, the county lacked a streamlined process for engaging youth in services.  Youth often received referrals to multiple agencies but lacked the support of a case manager to help navigate the complicated and siloed system of services.


Carroll County Youth Service Bureau, Human Services Program, BERC (Business Employment Resource Center), Change, Inc., Bureau of Housing and Community Connections- Carroll County Government, Carroll County Public Schools.

Action Plan


  •  FY 19- This program has added an additional engagement manager, due to both the clinical case manager and current engagement manager reaching their full caseload capacity much sooner than anticipated.
  • FY 20- The Coordinating Council has incorporated more youth voices on the council.  The council began exploring this option in FY 18 but decided to allow the program to complete its first year before taking up this process again.   It was important to the council that if and when youth are added, they are there for the right reasons.  Youth with lived experienced who has been engaged in Connecting Youth has now become a member of the Coordinating Youth council.
  • Transportation continues to be a major barrier for many youths.  The engagement managers spend much of their time providing transportation to and from crucial appointments.  Strategies to address transportation throughout the county are underway and funds have been secured to help offset the high cost of the limited public transportation for youth in this program.


How We Impact

When Ronnie was referred to Connecting Youth six months ago he was unemployed, not in school, and struggling to succeed with the level of support he had.  DORS and his mental health provider were both in the process of discharging him from their supportive employment program because he could not seem to maintain a job, even with the level of support he was receiving.  He struggled to communicate with his supports and supervisors because of his anxiety.

Once Ronnie was referred, the CY staff was able to quickly intervene and act as a liaison between him and his service providers.  Additionally, the program staff connected Ronnie to BERC and Change, Inc. Through BERC, Ronnie began taking math classes to prepare for further education and driving lessons to obtain his permit.  BERC offered him a paid work experience that perfectly matched his interest and strengths.  Chage, Inc. has been supporting him throughout this process and will job coach him while he is at his paid work experience.

In addition, CY staff have been helping him navigate the social service system and were able to assist him in securing food stamp benefits.  When Ronnie was feeling too anxious to go grocery shopping by himself, staff accompanied him and assisted him in making healthy, nutritional choices and taught him to prepare easy meals.  Ronnie has also become a regular in the CY support group and attends every week.  He has made meaningful friendships and has been able to have discussions about mental health, resiliency, and mindfulness in a safe and supportive environment.

Program Summary

Connecting Youth in Carroll County works with youth and young adults between the ages of sixteen and twenty-four who are not in school, not working, and who may be homeless.  The Business Employment Resource Center (BERC), Carroll County Youth Service Bureau (CCYSB), Human Services Program (HSP), and the Bureau of Housing (Carroll County Department of Citizen Service) and Carroll County Public Schools work in partnership to provide an array of integrated services.  The primary goals of the program are to reduce the number of disconnected youth and youth homelessness by assisting youth to obtain and maintain meaningful employment and or education.  Strategies for achieving this goal include the employment of two full-time Engagement Managers, and a Clinical Case Manager (LCSW). The case managers provide barriers screening for each youth and develop an individualized case plan aimed at reducing these barriers.  The Clinical Case Manager works with youth who are homeless to link them to rapid-re-housing funds through the Carroll County Bureau of Housing.

  A second strategy is a formation of a Connecting Youth Coordinating Council to facilitate a coordinated countywide approach to re-engage opportunity youth by increasing referrals, collaboration, and resource sharing.  The Coordinating Council also includes youth with lived experience who is able to provide authentic youth voice.  

Target Population

Connecting Youth In Carroll County targets youth age 16-24 who are not in school, not working, and/or who may be homeless.

Data Discussion

Connecting Youth in Carroll  serves disconnected youth across two program vendors.  The Youth Service Bureau and Human Services program each have distinct roles, but each youth interact with both agencies'  staff across the span of the program, as dicated by their unique and changing circumstances.  Data for the number of youth served will be duplicated for each vendor for FY 19. 

FY 20: Connecting Youth will be provided by just one vendor, Carroll County Youth Service Bureau. 

Connecting Youth utilizes a barrier screening for each youth, designed to prioritize and identify the barriers that are keeping youth from employment, secure hosuing and or additional educational opportunities.


Barrier Percent Frequency
Mental Health 85% 50
Poverty/Basic Needs 80% 47
Transportation 75% 44
Homeless/Housing instability 46% 27
Substance use 31% 18
Legal Issues 19% 11
Disability 17% 10
Child Care 14% 8
Scorecard Result Container Indicator Measure Action Actual Value Target Value Tag S R I P PM A m/d/yy m/d/yyyy