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Vermont Medicaid's Experience of Care Scorecard

This scorecard represents results from the Department of Vermont Health Access' annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicaid Adult and Children surveys. Vermont Medicaid uses a nationally recognized experience of care survey tool, administered by a nationally certified vendor to a sample of both our adult and child beneficiaries. Most of the performance measures (PMs) listed below are composite measures.

 

NCQA’s Notice of Copyright and Disclaimers 
“The source for certain health plan measure rates and benchmark (averages and percentiles) data (“the Data”) is Quality Compass® 2022 and is used with the permission of the National Committee for Quality Assurance (“NCQA”). Any analysis, interpretation or conclusion based on the Data is solely that of the authors, and NCQA specifically disclaims responsibility for any such analysis, interpretation or conclusion. Quality Compass is a registered trademark of NCQA. 

The Data comprises audited performance rates and associated benchmarks for Healthcare Effectiveness Data and Information Set measures (“HEDIS® ”) and HEDIS CAHPS® survey measure results. HEDIS measures and specifications were developed by and are owned by NCQA. HEDIS measures and specifications are not clinical guidelines and do not establish standards of medical care. NCQA makes no representations, warranties or endorsement about the quality of any organization or clinician that uses or reports performance measures or any data or rates calculated using HEDIS measures and specifications, and NCQA has no liability to anyone who relies on such measures or specifications. 

NCQA holds a copyright in Quality Compass and the Data and can rescind or alter the Data at any time. The Data may not be modified by anyone other than NCQA. Anyone desiring to use or reproduce the Data without modification for an internal, noncommercial purpose may do so without obtaining approval from NCQA. All other uses, including a commercial use and/or external reproduction, distribution or publication, must be approved by NCQA and are subject to a license at the discretion of NCQA. © 2022 National Committee for Quality Assurance, all rights reserved. 

CAHPS is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).”

O
Time Period
Current Actual Value
Current Trend
Who We Serve

A random sample of the Vermont Medicaid population is drawn each year for the CAHPS surveys. Respondents are asked to select their race from the standard survey categories. The adult and child results can be seen in the table below:

Why Is This Important?

The voice of the customer is a critical element in the administration of the State Medicaid plans. Hearing from our customers provides us with useful information about what we're doing well and what we could be doing better. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey provides an assessment of health plan performance from a customer perspective.

Adult CAHPS Survey
P
Time Period
Current Actual Value
Current Trend
What We Do
Adult CAHPS Survey - Smoking/Tobacco Cessation Break-Out Questions
Adult CAHPS Survey - Telemedicine Questions
Adult CAHPS Survey - Mental Health Questions
P
Time Period
Current Actual Value
Current Trend
What We Do

The mental health supplemental question set was added to the Adult CAHPS survey in 2021. The introduction to this set of questions reads, "People can get counseling or mental health treatment for many different reasons, such as: Feeling depressed, anxious, or stressed. Personal problems (like when a loved one dies or when there are problems at work). Family problems (like marriage problems or when parents and children have trouble getting along). Needing help with drug or alcohol use."

Who We Serve

Adult Medicaid members

Child CAHPS Survey
P
Time Period
Current Actual Value
Current Trend
Who We Serve

The Department of Vermont Health Access' (DVHA) certified vendor administered this survey to parents/guardians of eligible child members 17 years of age and younger enrolled in Vermont's Medicaid managed care program, Dr. Dynasaur, via a mixed methodology (mail with telephone follow-up).

Child CAHPS Survey - Telemedicine Questions
Child CAHPS Survey - Mental Health Questions
P
Time Period
Current Actual Value
Current Trend
What We Do

The mental health supplemental question set was added to the Child CAHPS survey in 2021. The introduction to this set of questions reads, "People can get counseling or mental health treatment for many different reasons, such as: Feeling depressed, anxious, or stressed. Personal problems (like when a loved one dies or when there are problems at school). Family problems (like marriage problems or when parents and children have trouble getting along). Needinghelp with drug or alcohol use."

Who We Serve

Child Medicaid members

How We Impact

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy