Strategic Plan 2020

Chronic

Chronic Disease

What We Do

Who We Serve

How We Impact

Goal 1. Increase access to healthier lifestyle choices in the community

HY2 2020

3.60%

6.30%

-47%

Objective 1.1. Evaluate feasbility of Tobacco-21 program implementation in Canton by 12/31/2018 to decrease the incidence of youth initiation of smoking.

Q1 2019

5.80%

100.00%

9900%

Objective 1.2. Work with community partnerships to increase the number of tobacco free outdoor areas by 3 by the year 2020.

Q2 2020

100.00%

9900%

Objective 1.3. Work with community partnerships to increase the access to fresh food choices in identified community food deserts by 2 by 2020.

Q4 2020

100.00%

9900%

Goal 2. Decrease the rate of unintentional injuries.

HY2 2020

100.00

9900%

Objective 2.1 Decrease the rate of reported animal bites in Canton City by 10% by 2020

Q4 2020

275.00

340.20

-27%

Communicable

Communicable Disease

What We Do

Who We Serve

How We Impact

Goal 1. HIV infections per 100,000 population in Stark County

HY2 2017

115.00

112.70

Objective 1.1. 85% of newly identified HIV cases are linked to care within 90 days of diagnosis

Q4 2020

71.00%

73.00%

75.00%

Goal 1a. Number of new Hepatitis C infections in Canton City

HY2 2017

1252

1192

Objective 1.2. Implement a risk reduction program to decrease the number of new Hepatitis C infections in the community by 5% by 2020

Q4 2020

100.00%

9900%

Goal 2. Decrease the prevalence of STI infections in the community.

HY2 2017

1.30

1.20

Objective 2.1 Decrease the rate of Chlamydia infections in Canton city by 5% by 2020 by effectively treating CCPH cases within 60 days.

Q4 2020

100.00%

11%

Objective 2.2 Increase the amount of educational outreach programs in the community by 10% by 2020. Baseline is one program quarterly.

Q4 2020

4.00

2.50

100%

Goal 3. Increase the number of children immunized in Canton City.

HY1 2020

54.60%

45.90%

21%

Objective 3.1. Children between the ages of 0 and 35 months of age receiving vaccinations at the health department will have their vaccination record accessed, caregiver will receive education, and receive recommended vaccinations (as permitted by caregiver).

Q4 2020

54.60%

45.90%

21%

Environmental

Environmental Health and APC

What We Do

Who We Serve

How We Impact

Goal 1. Increase compliance with environmental health laws and rules

HY2 2020

100.00%

9900%

Objective 1.1: Decrease the percentage of critical food safety violations divided by total violations (RFE/FSO) by a total of 10% by 2019 and another 10% (totalling 20%) by 2020.

Q3 2020

39.00%

0.00%

-91%

Objective 1.2. Decrease the number of open burning violations in Stark County by 10% by 2020.

Q2 2020

91.00

98.00

-17%

Goal 2. Keep community informed of environmental laws and rules

HY2 2020

95.00%

100.00%

9400%

Objective 2.1 Increase public access to APC/EH enforcement information including summaries of complaints and enforcement actions

HY1 2020

100.00%

9900%

Objective 2.2 To keep APC permitted facilities informed, process 100% of APC renewal operating permits that are backlogged by 2020.

Q4 2020

7.00

6.00

0.00

-79%

Objective 2.3 Evaluate feasibility of Legionella water testing plan by 3/31/2019.

Q1 2019

90.80%

100.00%

9900%

Objective 2.4 Complete an update and revision of Canton City Health Code section 205.04 Laboratory Service Fees

Q4 2019

80.00%

100.00%

9900%

Maternal

Maternal, Child and Infant Health

What We Do

Who We Serve

How We Impact

Goal 1. Decrease the rate of infant mortality and disparities in birth outcomes in Stark County.

2020

100

1400%

Objective 1.1. By 2020, the overall infant mortality rate in Stark County will decrease to less than 6 infant deaths per 1,000 live births.

Q4 2020

8.8

8.0

6.0

-11%

Objective 1.2. By 2020, decrease by more than 50% the disparity between black and white infant mortality rates

Q4 2020

0.0

-52%

Objective 1.3. By 2020, reduce the number of preterm births to less than 9.4% of all live births.

Q2 2020

9.80

9.40

Goal 2. Promote WIC services throughout Stark County to increase total WIC caseload by 2%.

2020

5,158

6,123

-14%

Objective 2.1. Decrease the # of participants certified without current benefits by at least 5% for Canton WIC.

Q4 2020

402

380

320

23%

Objective 2.2. Accomplish 25 outreach activities completed by staff each fiscal year for Canton WIC.

Q3 2020

268.00%

300.00%

29900%

Access

Access to Health Care and Clinic Services

What We Do

Who We Serve

How We Impact

Goal 1. Increase use of billable clinic services.

Objective 1.1. By June 1, 2020 analyze funding for STI clinic and provide written recommendations to Health Commissioner.

Q3 2020

41.50%

60.00%

4050%

Goal 2. Improve access to transportation services.

Objective 2.1. Partner with at least one program providing transportation services to individuals needing transportation for preventative medical care.

HY1 2020

32.14%

60.00%

3114%

Foundational

Foundational Services

What We Do

Who We Serve

How We Impact

Goal 1. Increase marketing of the department and its services.

2020

100.00%

9900%

Objective 1.1. Publish articles about the health department in print and online media of general circulation and/or conduct local radio show at least four times each year starting in 2018.

HY2 2020

500%

Objective 1.2. Health department staff attend at least four neighborhood association meetings each calendar year.

HY2 2020

Objective 1.3. Implement a comprehensive department communication plan that includes a branding policy and use guidelines by 9/1/2018.

HY2 2018

0.00%

100.00%

9900%

Objective 1.4. Sponsor at least one community event (like a food collection day) for staff participation each year starting by 12/31/2017.

HY2 2020

250.00%

300.00%

24900%

Goal 2. Increase use of fiscal services and tools provided by the City of Canton.

2020

100.00%

9900%

Objective 2.1. Implement paperless leave and reporting system by 4/30/2019.

Q2 2019

88.80%

100.00%

9900%

Objective 2.2. Implement time and activity reporting module in Kronos system to replace current T&E system within 90 days of Auditor making system available and after 2.1 is completed.

HY2 2020

85.71%

100.00%

9900%

Goal 3. Improve information sharing for internal staff use on department’s community partnerships

2020

100.00%

9900%

Objective 3.1. Complete inventory of community partnerships that health department staff are participating in.

HY2 2020

100.00%

9900%

Goal 4. Foster a "Culture of Quality" in the department

2020

100.00%

9900%

Objective 4.1. Fully implement the department quality improvement plan by October 1, 2017

HY2 2018

0.00%

100.00%

9900%

Objective 4.2. Highlight at least two quality improvement projects at annual all staff meeting.

HY2 2020

350.00%

400.00%

34900%

Goal 5. Provide high quality and relevant internal staff communication

2020

75.00%

100.00%

7400%

Objective 5.1. Implement a department Intranet by December 31, 2018.

HY2 2019

79.20%

100.00%

9900%

Objective 5.2. Hold at least 1 all staff meeting each calendar year.

HY2 2020

248.10%

300.00%

216%

Objective 5.3. Each division will hold at least one full or partial staff development day each calendar year starting on January 1, 2018.

HY2 2020

128.60%

300.00%

12760%

Objective 5.4. Health Commissioner will post at least 1 “all staff” communications each month starting on July 1, 2017.

HY2 2020

316.67%

300.00%

31567%

Goal 6. Effectively utilize technology services within the department

2020

100.00%

9900%

Objective 6.1. Utilize Office 365 services by July 31, 2018

HY2 2018

0.00%

100.00%

9900%

Objective 6.2. Fully catalog and document databases in use in department.

HY2 2018

0.00%

100.00%

9900%

Goal 7. Provide excellent customer service.

2020

63.67%

100.00%

6267%

Objective 7.1. Staff training related to customer service will be provided to all staff at a minimum of once every two years with the first training occuring in 2018 and the second training occurring no later than 06/30/2020.

HY1 2020

98.00%

200.00%

9700%

Objective 7.2. Convert all microfiche birth and death records to PDF so they are faster to retreive for customer requests. Complete by 6/30/2020.

HY2 2020

63.37%

65.78%

100.00%

6478%

Goal 8. Provide a facility that can better serve the public and enhance work environment for staff.

2020

100.00%

9900%

Objective 8.1. Implement a schedule for regular staff safety drills (for example fire, active shooter, severe weather) by June 30, 2020.

HY2 2020

38.10%

50.00%

100.00%

4900%

Objective 8.2. Assure that all staff have basic situational awareness training by June 1, 2020.

HY2 2020

0.00%

100.00%

Objective 8.3. Improve the external and internal signage for the department, by August 31, 2018.

HY2 2018

0.00%

100.00%

9900%

Objective 8.4. Provide paint updates to most areas of department and update the floor carpet by June 30, 2020

HY1 2019

81.20%

100.00%

9900%

Objective 8.5. Remodel WIC and clinic areas to be more efficient and safe for clients by June 30, 2020

HY1 2020

42.40%

100.00%

9900%

Staff

Staff Development

Why Is This Important?

Goal 1. Streamline training and development programs for employees.

2020

80.80%

100.00%

7980%

Objective 1.1. Develop a new hire onboarding/training guide by December 31, 2020 (in line with WFD Plan)

HY2 2020

75.49%

42.50%

100.00%

4150%

Objective 1.2. Document a plan for staff training to include required and optional training modules by January 31, 2020 (in line with WFD Plan)

HY2 2020

80.00%

100.00%

9900%

Objective 1.3. REMOVED AND REPLACED WITH 1.5

2020

1700%

Objective 1.4. Revise policy/form to require a written individual development plan documented in annual peformance evaluations for all staff by January 31, 2020.

HY1 2020

63.40%

100.00%

9900%

Objective 1.5. Revise staff performance evaluation form to be simpler and more focused on necessary performance measures by 6/30/2020.

HY1 2020

30.92%

100.00%

9900%

Goal 2. Promote staff morale.

2020

74.00%

100.00%

7300%

Objective 2.1. Complete a comprehensive staff satisfaction survey at least once every 3 years starting in 2017 and implement strategy to address results.

Q4 2020

84.85%

90.00%

100.00%

8900%

Objective 2.2. Implement a policy to complete staff exit interviews by June 30, 2020

HY2 2020

24.69%

58.00%

100.00%

5700%