Division of Customer Experience
The Division of Customer Experience (DCE) contains the following offices and areas of focus: 1. Office of Ombuds; child welfare, long term care, constituent services, and people with disabilities; 2. Office of Leadership, Development, and Training; 3. Department Employee Well-being Coordinator; 4. Department GRAMA Coordinator; and, 5. Customer Connection, Navigation, and Access.
DCE’s primary function is to ensure customer service best practices and customer voice is integrated into the daily operations of the department.
Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.