Vermont Medicaid Program - CAHPS Composite Questions

Budget Information

What We Do

Who We Serve

How We Impact

Measures

HP CAHPS

Getting Needed Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they could get care when needed through their health plan and from specialists

MY 2024

78%

-7%

HP CAHPS

Overall Rating of Health Plan - % of surveyed adult Medicaid beneficiaries who rated their overall health plan a "7, 8, 9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible

MY 2024

82%

-4%

HP CAHPS

Coordination of Care - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked about their perception of whether their doctor is up-to-date about the care he/she received from other doctors or health providers

MY 2024

88%

10%

HP CAHPS

Customer Service - % of surveyed adult Medicaid beneficiaries who responded "usually' or "always" when asked about getting information needed and treatment by customer service staff

MY 2024

86%

14%

HP CAHPS

How Well Doctors Communicate - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked how well personal doctor explains things, listens to them, shows respect for what they have to say and spends enough time with them

MY 2024

92%

HP CAHPS

Getting Care Quickly - % of surveyed adult Medicaid beneficiaries who responded "usually" or "always" when asked if they received care and got appointments as soon as they needed

MY 2024

84%

HP CAHPS

Overall Rating of All Health Care - % of surveyed adult Medicaid beneficiaries who rated all of their health care a "7, 8 ,9 or 10" when asked to use a scale of 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible

MY 2024

84%

-3%

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