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All Utahns receive a first-in-class customer experience when engaging DHHS to ensure everyone has the opportunity to live safe and healthy lives

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Measures

Time
Period
Current Actual Value
Current Target Value
Current
Trend
DCE
The percentage of DHHS OUs that report they are satisfied or greatly satisfied with DCE
I
HY1 2024
83.0%
90.0%
2
PAE
Percent of the public that reports trust in DHHS
I
DCE
Percent of employees reporting serious and significant concerns in the Indicators for Workplace Stress and Trauma of the Guarding Minds @ Work survey
I
2024
43.39%
36.92%
1
DCE
Guarding minds stress satisfaction scan
PM
FYQ1 2025
-0.03
0.75
1
DCE
Employee satisfaction for value of content, effective communication and facilitation skills of presenters after training
PM
FYQ1 2025
4.7
4.7
1
DCE
Resolution result of Ombuds concerns
PM
FYQ1 2025
85.0%
70.0%
1
DCE
DHHS website customers report they are satisfied with their experience
I
Q3 2024
2.4
3.3
1
DCE
New employee onboarding experience
PM
FYQ1 2025
4.6
4.7
1
DCE
The percentage of GRAMA requests completed within statutory timelines
PM
FYQ1 2025
99.4%
95.0%
2
DCE
The percentage of employee attendance at new employee orientation
PM
FYQ1 2025
89.0%
90.0%
4
DCE
Employee response rate percentage for GM survey
PM
2024
15.7%
53.4%
1

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.

Scorecard Container Measure Action Actual Value Target Value Tag S A m/d/yy m/d/yyyy