Vulnerable populations served by DLBC providers are protected and treated with dignity

Why Is This Important?

Measures

DLBC

Customer Service and response ratings through DCE dashboard for all of DLBC

Mar 2026

3.41

4.00

DLBC

Percent of all non compliances that are high or extreme risk level

HY1 2026

7.37%

10.00%

DLBC

Percentage of noncompliances that are reversed during the IDR process

Mar 2026

20.00%

10.00%

DLBC

Average months for CMS recertification for long term survey team

Mar 2026

20.8

15.9

DLBC

Average months for CMS recertification for long term survey team within a 36-month period

Mar 2026

21.0

15.9

DLBC

Turn around rate for issuance of HS initial licensure or certification, from initial application to issuance of licensure or certification

Mar 2026

75.26

60.00

DLBC

Number of days between criminal record being released by Department of Public Safety and Office of Background Processing determination

Mar 2026

2.9

5.0

DLBC

Rate of provider compliance with licensing rules

FYQ3 2026

99.92%

90.00%

CMC

Rate of compliance with audits in the state’s medical cannabis program.

2025

CMC

Decrease monthly percentage of medical cannabis patients and providers who contact CMC customer service for assistance with items that can be done through the website.

Apr 2026

DLBC

Number of days from OL license application submitted to application processed

Mar 2026

79.21

60.00

DLBC

Number of days from OBP reevaluation request received to reevaluation final determination

Mar 2026

5.46

3.00

DLBC

% of DLBC.utah.gov website landing pages optimized for ease of access and customer service

Mar 2026

49%

50%

DLBC

Core administrative support processes with documented and centrally accessible Standard Operating Procedures (SOPs)

Mar 2026

60%

75%

DLBC

Turn around rate for issuance of Foster Care initial licensure or certification, from initial application to issuance of licensure or certification.

Mar 2026

145.17

90.00

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