Vulnerable populations served by DLBC providers are protected and treated with dignity

Why Is This Important?

Measures

CMC

Audit compliance rate of recommending medical providers, medical cannabis cardholders, and pharmacy medical providers.

2024

DLBC

Number of days between criminal record being released by Department of Public Safety and Office of Background Processing determination

May 2025

2.7

5.0

DLBC

Rate of provider compliance with licensing rules

FYQ3 2025

70.29%

90.00%

DLBC

Stress Satisfaction Scan Scores

FYQ2 2025

-0.79

DLBC

Percent of licensed providers who protect individuals from abuse, neglect, exploitation and mistreatment by a licensed provider. (R380-80-4(1))

HY2 2024

99.99%

98.00%

DLBC

Frequency of inspections in nursing homes

May 2025

20.6

15.9

CMC

Percentage of customer support calls answered during business hours

SFY 2024

Clear Impact Suite is an easy-to-use, web-based software platform that helps your staff collaborate with external stakeholders and community partners by utilizing the combination of data collection, performance reporting, and program planning.